INTRODUCTION
Welcome to Studio Pilates International. At Studio Pilates International, we believe that exercise should be inspiring, intense, safe, and it should be done in style. Our mission is to flatten the abs and sculpt the body of all who pass through our doors. Our vision is to change the way the world works out.

We believe that everyone, everywhere should be doing Pilates. With a new workout each day to experience, Studio Pilates International will reshape your body leaving you looking trim, toned and transformed.

All of our workouts are 40 minutes long and are a full body workout using the Pilates reformer.

STUDIO TERMS AND CONDITIONS

By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below (Terms and Conditions).

If you do not agree with any of these Terms and Conditions, please do not participate in our classes.

We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted to our Website and you agree to be bound by such changes.

References to “we”, “us” and/or “our” in these Terms and conditions is a reference to Studio Pilates International Pty Ltd and its’ related entities, affiliates and franchisees (as relevant).

1. Medical Warning

Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.

When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.

You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.

By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the creators, producers, instructors and distributors of our exercise programs (together with their servants and agents) will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.

2. Prices and Booking

Our current prices and timetables are displayed on our Website. From time to time, our prices may change and these will be notified on the Website.

Prices and timetables may vary between Studios.

To sign up to participate in our classes, you must create an account with us. Your account will be governed by these terms and conditions, our Website Terms of Use, and Privacy Policy.

There are a set number of spaces in each class. To attend a class, you must reserve a space. Bookings can be made online, via our website or smart phone app, or by calling or emailing your Studio.

3. Cancellation Policy

To cancel a booking, you must notify your Studio at least 12 hours prior to the commencement of the class. Cancellations made with less than 12 hours notice will incur the full cost of the class booked.

Class bookings can be cancelled online by logging into your account and choosing to unreserve the class you wish to cancel, or by calling or emailing your Studio.

If you know you will not be able to make a class for which you have booked, within the 12 hour cancellation window, we strongly encourage a cancellation to be made, so that another person may take your reservation on the reformer.

4. Class Waitlists

No availability in a class? No problem! If you are unable to book a spot because the class is full, register yourself on the waitlist and when a spot becomes available, you will be notified via email and automatically booked into the workout. Please ensure you check your email for your waitlist confirmation.

5. Class Packs

All classes must be pre-paid before attending. You may do this when booking your place in a class, via a pre-paid pack or as a casual attendee.

The sale of each class pack is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations.

A class pack entitles the holder of the pack attendance at classes offered by the particular Studio which sold the pack. Class packs cannot be shared across different studio locations. If you wish to attend multiple studios, we recommend either buying a pack at both studios, or buying a pack at one and paying casually at the other studio.

Class packs are non-transferrable between holders, and may not be sold, traded, gifted, shared, provided or otherwise transferred to any person other than the purchaser.

Each class pack contains a strict expiry date. If the number of classes for which the class pack entitles attendance have not been used by the holder before the expiry date, then those classes will expire and no refund will be given for any unused classes. Remaining credit may however be redeemed in Studio Pilates International products such as Pilates circles, Pilates bands or socks.

The sale of a class pack is final. Studio Pilates International does not offer any refunds, transfers, suspensions or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability or any other reason.

Current prices and expiry time frames for each type of class pack can be found on our website and may be amended from time to time.

6. Referral Credit

From time to time, we may offer Studio credit to our existing members for introducing a new member to our Studio. Studio credit may be used towards purchasing a class pack. It is not redeemable for cash, and is not transferrable to other Studios.

7. Gift Vouchers

From time to time, our Studios may offer gift vouchers for sale. Gift vouchers may also, from time to time, be given away by our Studios for free or distributed as a reward, incentive, or as part of a marketing or promotional campaign.

Gift vouchers are limited to the current dollar value held on the voucher and are not redeemable for cash.

We bear no responsibility for loss or theft of Gift Vouchers. All Gift Vouchers have a strict expiry date. Unredeemed balances on Gift Vouchers are not refundable.

Gift Vouchers may not be returned, resold or used for any unauthorised advertising, marketing, sweepstakes or other promotional purpose.

8. Class Schedules

Class Schedules may differ between Studios and are subject to change or cancellation without notice.

We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.

We reserve our right to change our opening hours at our Studios at any time, without notice to you. You will be notified of any permanent changes to our opening hours.

9. Conditions of Entry

Studio Pilates International, and its affiliated entities, reserves the right to refuse entry to, or eject from any of our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studios.

In order to minimise disruption during classes held at our Studios, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class. Once the class has started, your reformer may be given to someone on the waitlist.

Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes

Smoking is prohibited inside and out the front of our Studios at all times.

You are required to treat all persons and property at the Studios with all due care and respect.

Students are required to wear appropriate attire for physical exercise at all times while visiting our Studios, and must refrain from wear clothing which contains offensive prints or designs or which may presents a danger to themselves.

For hygiene purposes, socks must be worn at all times during your workout. Specialised Studio Pilates grip socks are available for purchase in studio.

For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are a doctor and you are on call for example.

10. Personal Safety and Acceptance of Risk

By attending our Studios and participating Pilates classes, you will be performing physical activity and exercise which has an inherent risk of personal injury. Participating in Pilates is undertaken at your own risk.

You must inform instructors if there are any risks to your health by participating in Pilates, including in a Class, such as if you have a pre-existing injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement. Participating in any form of exercise at our Studios with a Medical Condition is done entirely at your own risk.

You acknowledge that your participation in any from or exercise at our Studios may involve risks, including risk of personal injury.

Studio Pilates instructors and studio staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.

By participating in our classes, you agree that our liability in relation to recreational services (as that term is defined in section 139A of the Competition and Consumer Act 2010 (Cth)) for any death, physical or mental injury (including aggravation, acceleration or recurrence of any such injury), the contraction, aggravation or acceleration of a disease, the coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs that is or may be harmful or disadvantageous to you or the community, or that may result in harm or disadvantage to you or the community, that may be suffered by you as a result of the supply of recreational services by Studio Pilates International is hereby excluded, save that this limitation of liability does not apply to significant personal injury suffered by you as a result of reckless conduct by Studio Pilates International in supplying the recreational services.

You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that Pilates practice is undertaken in accordance with Studio Pilates International’s best practice.

11. Pregnancy

Our regular classes are safe for women to attend up to 14 weeks of pregnancy. Once pregnancy reaches 14 weeks, it is required that you stop attending the standard classes.

Specialty Pregnancy Workouts are offered at select locations. These speciality Pregnancy Workouts are safe for women to attend throughout their entire pregnancy up to full term, if they feel comfortable to do so.

Please call your local studio to check the availability of Pregnancy Workouts.

12. Security

Studio Pilates International is not responsible in any way for the safekeeping of your personal belongings that you bring into our Studios. As such, we strongly recommend that you:

i. Refrain from bringing any valuable personal belongings into our Studios, such as mobile phones, jewellery, personal devices, wallets, bags and purses;

ii. Bring only any personal belongings into our Studios which are absolutely necessary for you to possess for the duration of your visit; and

iii. Store any personal belongings in the studio storage facilities provided for use for the duration of your visit.

13. Misuse of Class Packs

We reserve the right, in our discretion, to suspend or terminate your use of any Studio Pilates class packs if we suspect any fraud or misuse of our booking system.

14. Special Promotions

From time to time, our Studios may offer promotions. You acknowledge that not every studio will participate in every promotion offered by Studio Pilates International.

Please check with your local studio for the details of each promotion.

15. Payment

It is your responsibility to ensure there are sufficient funds available in your nominated bank account or credit card to cover the cost of purchasing any class packs or other products from us.

If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed. If an auto-debit is declined due to insufficient funds, our payment provider will charge for any failed transactions. This fee will be passed on to you approximately 7 days after the failed payment.

We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment of fees.

16. Your Personal Information

Your personal information collected by us in accordance with these Terms and Conditions will at all times be dealt with in accordance with our Privacy Policy, a copy of which can be viewed in full here.

17. Limitation of Liability

Except for any liability that cannot be excluded by law, Studio Pilates International (including its officers, employees and agents) excludes all liability (whether under the law of contract, tort or otherwise), for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any way out of your attendance at our classes. This includes but is not limited to any theft, unauthorised access or third party interference.

This limitation of liability applies even if Studio Pilates International has been expressly advised of potential loss.

18. Jurisdiction

These Terms and Conditions are governed by the law in force in Queensland, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland, and any court that may hear appeals from any of those courts for any proceeding in connection with these Terms and Conditions.

19. Coronavirus (COVID-19)

In light of the recent coronavirus (COVID-19), your safety at Studio Pilates is our priority. At Studio Pilates International, we are regularly monitoring the Federal and State Government’s updates on the coronavirus and we are following the guidance of the Department of Health to ensure that you are able to safely attend our studios.

If you are unable to attend classes at your studio due to State or Federal government COVID restrictions, no refunds are given, but you will be able to transfer your credit to another client for no fee or keep your remaining credit on file (this credit will be valid for 24 months from your original purchase date). This includes border closures, lockdowns and vaccine mandates.

20. *Full Terms & Conditions for Men’s Health Week giveaway.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

No purchase necessary.

Qualifying Entrants

1.Qualifying entrants must be following our global page @studio_pilates on Instagram.

2. Qualifying entrants must ‘Like’ the Instagram competition post (posted on 12 June 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3. Qualifying entrants must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

Competition prize for three lucky Winners

1.Three (3) Winners will be drawn at random on 17 June 2024 at 9:00am AEST

2. Winners will each receive a 25 Class Pass to be used at a Studio Pilates location of their choice, Apple Airpods and a month’s supply of athletic greens powder. Each prize pack valued at approximately $1,100 AUD dependent upon studio location.

3. The 25 Class Passes must be used by 31 December 2024.

UPDATE: The three winners are Walter M. from North Adelaide, South Australia, Australia; Steven S. from Nundah, Queensland, Australia; and Harrison L. from Harewood, New Zealand.

21. *Full Terms & Conditions for Mother’s Day giveaway 7-12 May, 2024.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

No purchase necessary.

Qualifying Entrants

1.Qualifying entrants must be following our global page @studio_pilates on Instagram.

2. Qualifying entrants must ‘Like’ the Instagram competition post (posted on 7 May 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3. Qualifying entrants must comment why the person they tag inspires them.

4. Qualifying entrants must be following their local Studio Pilates page on Instagram.

5.Qualifying entrants must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

Competition prize for one lucky Winner

1.One (1) Winner will be drawn at random on 13 May 2024 at 9:00am AEST

2. Winner will receive a 25 Class Pass to be used at a Studio Pilates location of their choice, and also a 25 Class Pass for the person they tagged to be used at a Studio Pilates location chosen by the person tagged. (Each 25 Class Pass prize valued at approx. $625 AUD dependent upon studio location)

3. The two 25 Class Passes must both be used by 31 December 2024.

UPDATE: Winner is client Will G. from Noosa, Queensland, Australia who won a 25 Class Pass for himself and a 25 Class Pass for his mum.

22. *Full Terms & Conditions for Winner Amplify Challenge 36 Class Pass + Entire SP Essentials Range 12 July 2024.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

Qualifying Entrants

1. Qualifying entrants must be following global Instagram page @studio_pilates

2. Qualifying entrants must ‘Like’ the competition post (posted on 8 July 2024) and ‘Tag’ a friend in the comments below the post. Each ‘Tag’ is a new entry.

3. Qualifying entrants must write in 25 words or less why SP is an ESSENTIAL in their life.

4. Qualifying entrants must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition as a prize destination, and clients of Studio Pilates International locations in China may not participate in this competition.

Competition Prizes for the lucky winner

1. One (1) winner will be drawn at random at 12:30pm AEST July 12, 2024 and notified via DM.

2. The winner will receive an Amplify 36 Class Pass at the studio of their choice (valued at approx. $650 AUD dependant on studio location). The winner will also receive the entire SP essentials range valued at $310 AUD.

3. Exact value of 36 Class Pass varies by studio. If the winner has already purchased an Amplify Class Pass, they will be reimbursed in their local currency.

UPDATE: Winner is client Sonia C. from the Studio Pilates Strathpine, Queensland, Australia.

23. *Full Terms & Conditions for Amplify Challenge [14 Oct – 24 Nov 2024] 6 x Travel Vouchers giveaway.

This is an international competition open to Studio Pilates International clients within Australia, New Zealand, United States of America and the United Kingdom.

Qualifying Entrants

1.Qualifying entrants must purchase an Amplify 6 Week Challenge Class Pass.

2. Qualifying entrants must have completed their 6 Week Challenge by completing either 18, 24, 30 or 36 Classes during the 6 week challenge period.

3.The winner must live in Australia, New Zealand, the USA or UK. China locations are not included in this competition.

Competition prize for 6 lucky Winners

Each winner will receive a $500 Travel Voucher.

AU/NZ/UK – If the winners are from Australia, New Zealand or the UK the Travel Voucher will be from Flight Centre.
US – If the winners are from the US the Travel Voucher will be from Liberty Travel.

1.Six (6) winners will be drawn at random on Tuesday 26 November 2024 at 9:00am AEST.

2. Winners will need to demonstrate they completed their 6 Week Challenge as per their class registrations in MindBody to claim their Travel Voucher prize. In the event the Winner has not completed their 6 Week Challenge, a new Winner will be drawn.

3. The $500 Travel Voucher will be given in the local currency of where the winner lives, i.e. if the winner lives in Australia the Travel Voucher will be $500 AUD; if the winner lives in the US the Travel Voucher will be $500 USD; if the winner lives in the UK the Travel Voucher will be 500 GBP; and if the winner lives in New Zealand the Travel Voucher will be $500 NZD.

24. Minimum age requirement for all prizes and giveaways.

Participants must be 18 years or older.

25. Merchandise, Accessory and Clothing Refunds and Replacements

As per the ACCC Guidelines, Studio Pilates International is not required to provide a refund or replacement if you change your mind. Studio Pilates International is not able to offer the repair of damaged or faulty items, but you can choose a refund or replacement of an item within a reasonable time frame.

26. Introductory Offers of 6 for $60 (or alternative Introductory Offer pricing dependent upon studio location/country)

Note there is a strict 14-day expiry on the Introductory Offer of 6 classes.